Agreement
LUNA DURA TRADING CO LLC (collectively “Luna Dura”, “we”, “us”, “our”) is based in Dubai, United Arab Emirates and owns and operates the internet website at www.lunadura.com (the “Website”). By accessing and using the Website, you expressly consent to the terms and conditions outlined on this page, effective as of the date and time you use or access the Website (the “Terms”). Please read these Terms carefully before accessing or using the information and services available through this Website.
These Terms constitute a legal agreement between you (the user of this Website) and Luna Dura. If you do not agree to, or cannot comply with, these Terms, please refrain from using this Website.
Luna Dura reserves the right to modify these Terms at any time without prior notice. Your continued use of the Website following any changes indicates your acceptance of the revised Terms. If the Terms are no longer acceptable to you, you must immediately stop using the Website.
Certain areas of the Website may be subject to additional terms of use. By accessing such areas, you agree to be bound by the applicable additional terms. Please refer to our Privacy Policy for information on how we handle your personal data.
Registration
To access certain services or features of the Website, you may be required to register. When registering, you must provide information that is true, accurate, current, and complete. If any of your registration details change, please notify us immediately at info@lunadura.com.
You are responsible for maintaining the confidentiality of your account password and for all activities conducted under your account. Luna Dura shall not be liable for any loss arising from unauthorized use of your account.
Eligibility to Purchase
Purchases made through the Website are limited to individuals who can lawfully enter into contracts under the laws of the United Arab Emirates. To place an order, you must provide accurate personal and payment details and confirm that the payment method used belongs to you.
Orders
All products offered on the Website are subject to availability. In the event that a product becomes unavailable due to stock, production, or quality issues, we will notify you by email and issue a refund within thirty (30) days where applicable.
Pricing Policy
All prices displayed on the Website are in AED and exclusive of applicable taxes. Prices are subject to change at any time without notice.
Order Acceptance
Order confirmation emails acknowledge receipt of your order but do not constitute acceptance. Acceptance occurs when your order is dispatched and confirmed via email. The contract of sale is concluded in the United Arab Emirates.
Luna Dura reserves the right to refuse or cancel orders for reasons including payment authorization failure, stock unavailability, quality concerns, or failure to meet eligibility criteria.
Payment
Payments may be made using Visa, MasterCard, or other payment methods displayed on the Website. Transactions are processed through secure third-party payment gateways using SSL encryption.
Luna Dura is not responsible for delays or failures caused by payment authorization refusal by card issuers.
Delivery and Insurance
We offer delivery within the United Arab Emirates. Delivery times are estimates and may vary due to circumstances beyond our control. All purchases are insured during transit until delivery to your specified address.
Returns and Exchanges
For information regarding returns or exchanges, please contact us via email at info@lunadura.com to discuss the return process.
Use of Website Content
All content available on the Website, including text, images, designs, logos, graphics, videos, and software (collectively “Website Content”), is the property of Luna Dura or its licensors and is provided for personal, non-commercial use only.
You must not reproduce, distribute, modify, transmit, or exploit any Website Content without prior written consent from Luna Dura.
Intellectual Property
All trademarks, logos, service marks, and intellectual property displayed on the Website are owned by or licensed to Luna Dura. Unauthorized use is strictly prohibited and may result in legal action.
External Links and Promotions
The Website may contain links to third-party websites. Luna Dura is not responsible for the content, accuracy, or availability of such external sites. Accessing third-party websites is at your own risk.
Indemnity
You agree to indemnify and hold Luna Dura harmless from any claims, damages, losses, or expenses arising from your use of the Website or breach of these Terms.
Termination
Luna Dura reserves the right to suspend or terminate your access to the Website at any time without notice if you violate these Terms.
Disclaimer and Limitation of Liability
The Website and its content are provided on an “as is” and “as available” basis without warranties of any kind. Luna Dura shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website.
General
These Terms represent the entire agreement between you and Luna Dura. If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force.
Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.
If you have any questions regarding these Terms or experience technical issues, please contact us at info@lunadura.com.