FAQ
Jewelry FAQ Answers from Luna Dura Dubai Boutique
Fashion jewelry is delicate. Follow these steps to protect the plating and keep your pieces looking new:
💧 Keep it Dry Water, sweat, and humidity can cause oxidation (tarnishing). Always remove jewelry before showering, swimming, or exercising.
🧴 Avoid Chemicals Lotions, perfumes, and hairsprays contain chemicals that eat away at gold plating. Always apply your scents before putting on your jewelry.
📦 Store it Right Oxygen causes tarnishing over time. When you aren't wearing your pieces, store them in their original box or pouch.
Please Note: Discoloration due to exposure to water or chemicals is not a manufacturing defect.
Yes. We offer reusable, sustainable packaging designed to feel as considered as the jewelry itself.
Each piece may be wrapped in velvet pouches or paper boxes with embedded fabric handles, depending on style and availability.
For special pieces, you may request handcrafted wooden boxes (available for a small fee), or choose from our leather and Alcantara-lined boxes reserved for limited designs.
Our bohemian necklaces come with organic fiber tote bags, sealed with a button and internal lining ideal for gifting with an artisanal touch.
We avoid plastic unless essential to protect delicate finishes or to prevent friction between metals and gemstones.
All packaging is arranged personally via WhatsApp, where we can discuss your preferences.
Flower arrangements are also available with our unique gift pieces, curated to match the mood of your occasion or celebration.
You’re welcome to WhatsApp us directly for real-time updates.
We confirm availability personally whether you’re asking about a gold-plated, 925 silver, rhodium-plated, copper, or stainless steel design.
We also verify availability for gemstone-set pieces and natural materials like rattan, raffia, or salvaged sustainable wood.
Each inquiry is handled with care, so you’ll know exactly what’s in stock and what’s suitable for your occasion.
Visit us in person at Al Durrah Tower, Sheikh Zayed Road, across from the Museum of the Future and next to Millennium Hotel.
Walk-ins are welcome, but appointments are recommended for personalized attention.
We work with 925 silver, copper, stainless steel, 18K gold-plated, rose gold-plated, and rhodium-plated metals, As well as natural gemstones, freshwater pearls, and organic elements like salvaged Wood, leather, and woven fabric.
Every material is chosen for its beauty, durability, and resonance with our design Philosophy.
Yes. We offer immediate courier delivery within Dubai 180 minutes as per agent operator, up to 3 days across other Emirates, And international shipping depending on location.
All orders are dispatched from our studio at Al Durrah Tower, Sheikh Zayed Road, Dubai. Delivery details are confirmed through WhatsApp.
Yes. We accept Stripe, cash on delivery, POS, and cash in-store.
While online checkout is available, we warmly recommend a personal WhatsApp conversation to ensure your expectations align with our craftsmanship and limited-edition availability.
We offer support in English, Arabic, Hindi, Farsi, and Russian in-store and via WhatsApp, English, Arabic.
Feel free to reach out in the language you’re most comfortable with.
The Basics We accept returns within 7 days of delivery. Items must be unworn, unwashed, and returned in their original rigid jewelry box/pouch to prevent damage in transit.
Non-Returnable Items (Hygiene & Custom) For health and safety reasons, we cannot accept returns on:
Earrings & Pierced Jewelry: Due to hygiene standards, these are Final Sale unless there is a clear manufacturing defect upon arrival.
Hair Accessories: Headbands, clips, and scrunchies.
Customized Items: Engraved pieces or custom ring sizes.
Defect vs. Wear and Tear (Crucial Clause) We verify every piece before shipment. Please note the distinction between a defect and normal wear:
Manufacturing Defects: (e.g., broken clasp, loose stone, wrong item) must be reported within 48 hours of delivery with photos. We will replace these free of charge.
Wear & Tear: Tarnishing (oxidation), scratches from daily use, or fading of gold plating due to exposure to water, perfume, or chemicals are not manufacturing defects and are not eligible for return/refund.
Shipping & Fees
Return Shipping: The customer is responsible for return shipping costs.
Original Shipping: Original shipping fees are non-refundable.
Restocking Fee: A 20 AED fee will be deducted if items are returned without their original packaging (box/pouch), as we cannot resell them safely.
We want you to feel fully at ease when selecting your piece.
We understand that buying jewelry is personal and we believe care extends beyond the craft.
If anything feels uncertain after purchase, we’re here to listen, support, and help resolve with intention.
The Basics We accept returns within 7 days of delivery. Items must be unworn, unwashed, and returned in their original rigid jewelry box/pouch to prevent damage in transit.
Non-Returnable Items (Hygiene & Custom) For health and safety reasons, we cannot accept returns on:
Earrings & Pierced Jewelry: Due to hygiene standards, these are Final Sale unless there is a clear manufacturing defect upon arrival.
Hair Accessories: Headbands, clips, and scrunchies.
Customized Items: Engraved pieces or custom ring sizes.
Defect vs. Wear and Tear (Crucial Clause) We verify every piece before shipment. Please note the distinction between a defect and normal wear:
Manufacturing Defects: (e.g., broken clasp, loose stone, wrong item) must be reported within 48 hours of delivery with photos. We will replace these free of charge.
Wear & Tear: Tarnishing (oxidation), scratches from daily use, or fading of gold plating due to exposure to water, perfume, or chemicals are not manufacturing defects and are not eligible for return/refund.
Shipping & Fees
Return Shipping: The customer is responsible for return shipping costs.
Original Shipping: Original shipping fees are non-refundable.
Restocking Fee: A 20 AED fee will be deducted if items are returned without their original packaging (box/pouch), as we cannot resell them safely.
Custom-made and limited-edition pieces are final sale.
That said, we welcome your message if something feels unresolved we’ll always do our best to find a solution that honors both our craft and your experience.
Our showroom is located in Al Durrah Tower, on Sheikh Zayed Road. The nearest Metro station is World Trade Centre, just a 3-minute walk away. You can also reach us easily by taxi or Careem simply mention “Luna Dura at Al Durrah Tower, Mezzanine Level”.
Parking is arranged for you in advance just send us a message via Contact Us or WhatsApp before your visit.
Appointments are optional, but they help us welcome you with greater care.
Curious about our studio space and what to expect when you arrive?
Learn more on our About page.
Our boutique operates Monday to Saturday, from 01:00 PM until late evening.
We welcome both walk-ins and appointments but scheduling ahead helps us offer a more personal and uninterrupted experience.
The studio is quiet, softly lit, and intentionally unhurried.
Whether you're selecting a gift or browsing with no plan at all, we’re here to give space and guidance only when you ask.
If you prefer a one-on-one visit, just Contact Us or message us on WhatsApp to reserve a slot.
Our team speaks English, Arabic so you're always welcome to express yourself in the language you’re most comfortable with.
We want every visit to feel warm, clear, and effortless whether you're asking about materials or simply browsing.
If you’re unsure of your ring size, we can help whether you’re choosing for yourself or someone dear.
Options to guide you:
Visit Us
Try on samples in person at our boutique in Al Durrah Tower, Sheikh Zayed Road, Dubai. Our staff will assist gently no pressure, no rush.
Printable Guide
Download our [Ring Size Chart PDF] or WhatsApp us for a custom guide we’ll send a simple method to measure at home using string or a well-fitting ring.
International Sizing Support
We accept sizing references from US, UK, EU, and Arab charts. If in doubt, just message us we’ll translate it to fit.
Style Considerations:
Wide bands may feel tighter than delicate rings.
For Stackables or knuckle rings, consider sizing up slightly.
Still unsure?
We offer size exchange for most designs, if unworn and in original condition. Feel free to ask before checkout.
Find the Right Fit for Your Style Choosing the perfect chain length can change the way your necklace complements your neckline, outfit, and occasion. Whether you're gifting or buying for yourself, here’s how to choose confidently.
Standard Chain Lengths (in cm)
35–38 cm (14–15") Choker fit. Sits snugly around the neck. Ideal for petite frames or layering.
40 cm (16") Collarbone length. Most common for minimal pendants.
45 cm (18") Mid-chest. Universally flattering. Suitable for statement pieces.
50 cm (20") Falls slightly below collarbone. Refined and relaxed.
55–60 cm (22–24") Just above bust. Good for layering or modest styles.
70+ cm (28+") Over-bust. Ideal for dramatic pendants or bohemian looks.
Style and Neckline Considerations
Pair chokers with off-shoulder or crew necklines.
Use 45–50 cm chains for V-necks or open collars.
Longer chains complement high-neck or layered outfits.
Try In-Store or Ask on WhatsApp If you're unsure, our trained staff can guide you in-store, or help you compare lengths visually via WhatsApp.
Gift Tip The 45 cm length is our most popular gift size a safe, flattering option for most necklines and body types.
Need a Custom Fit? Some of our pieces come with adjustable extensions or can be tailored.
Ask us before you buy.
Visit Us Al Durrah Tower, Sheikh Zayed Road Dubai, UAE Open daily, 3 PM till late. Appointments recommended.
How to Pack Your Jewelry Return Important: Jewelry is delicate! We cannot refund items that arrive damaged due to poor packing.
Secure the Chain: If returning a necklace, clasp the chain and wrap it around the original card or place it in the box slot. Returns arriving with tangled or knotted chains will be rejected.
Use the Box: Place the item inside the original Luna Dura jewelry box.
Pack it Safe: Put the jewelry box inside a padded mailer or shipping carton. Do not ship the jewelry box alone, as it may open during transit.
Ring Size Exchanges: Ordered the wrong size? We offer a one-time exchange for a different ring size. You simply ship the original back to us (at your cost), and we will ship the new size to you.
Put your jewelry on after applying makeup, perfume, and hairspray. Take it off first before you go to bed.
🚫 The 3 No-Go's:
Store in your Luna Dura pouch to keep it shining.
We strive to display our products as accurately as possible.
However, please note:
Styling: Product photography often includes props, display boxes, or other jewelry pieces (e.g., a full set) for styling inspiration. These items are not included unless specifically listed in the product description.
Colors: We cannot guarantee that your computer monitor's display of any color will be accurate.
Description Prevails: In the event of a discrepancy between the product image and the written product description, the written description shall be considered the correct authority on what is included in the purchase.