Your top questions, answered simply

You’re welcome to WhatsApp us directly. We confirm availability personally ensuring that Each piece, whether gold-plated, 925 silver, or gemstone-set, meets your expectations before purchase.

Visit us at Al Durrah Tower, Sheikh Zayed Road, opposite the Museum of the Future, adjacent to Millennium Hotel. Walk-ins are welcome; appointments recommended.

Yes. We offer reusable, sustainable packaging including velvet pouches, paper boxes with Embedded fabric handles, and handcrafted wooden or leather-paper hybrids for special occasions.

No plastic is used unless essential to protect delicate finishes. Packaging options are Arranged personally through WhatsApp.

We work with 925 silver, copper, stainless steel, 18K gold-plated, rose gold-plated, and rhodium-plated metals, As well as natural gemstones, freshwater pearls, and organic elements like salvaged Wood, leather, and woven fabric.

Every material is chosen for its beauty, durability, and resonance with our design Philosophy.

Yes. We offer immediate courier delivery within Dubai, up to 4 days across other Emirates, And international shipping depending on location.

All orders are dispatched from our studio at Al Durrah Tower, Sheikh Zayed Road, Dubai. Delivery details are confirmed through WhatsApp.

Handle your jewelry gently.

Keep it away from water, perfumes, lotions, and household chemicals. Store pieces in soft compartments to reduce friction and preserve plating or gemstones.

For detailed care instructions, read our full care guide → https://www.lunadura.com/how-to-care-for-your-gold-plated-rose-gold-silver-plated-and-e-coated-jewelry-and-make-it-last

Yes. We accept Stripe, Tabby, cash on delivery, POS, and cash in-store.

While online checkout is available, we warmly recommend a personal WhatsApp conversation to ensure your expectations align with our craftsmanship and limited-edition availability.

We offer support in English, Arabic, Hindi, Farsi, and Russian in-store and via WhatsApp, English, Arabic.

Feel free to reach out in the language you’re most comfortable with.

Returns are accepted within 7 days for unworn, undamaged items in original packaging. Earrings are non-returnable for hygiene reasons.

Custom or personalized items are final sale.
To begin a return or exchange, please contact us.

We want you to feel fully at ease when selecting your piece.
We understand that buying jewelry is personal and we believe care extends beyond the craft.

If anything feels uncertain after purchase, we’re here to listen, support, and help resolve with intention.

If you’re not fully satisfied, we offer exchanges or store credit within 7 days of delivery. Items must be unworn and returned in their original packaging.

To start an exchange, simply WhatsApp us with your order details we’ll guide you personally.

Returns for store credit are available within 7 days of delivery.
Refunds may be considered in special cases such as verified defects or delivery damage.

Each case is handled with fairness and attention.
We invite you to reach out with any concerns.

Custom-made and limited-edition pieces are final sale.

That said, we welcome your message if something feels unresolved we’ll always do our best to find a solution that honors both our craft and your experience.

Customers are responsible for return shipping costs.
Within Dubai, we can help coordinate a secure pickup service if needed.

For all return or exchange requests, please WhatsApp us directly.
Every conversation is personal and we value each customer and every story they carry.