Your top questions, answered simply

You’re welcome to WhatsApp us directly for real-time updates.

We confirm availability personally whether you’re asking about a gold-plated, 925 silver, rhodium-plated, copper, or stainless steel design.

We also verify availability for gemstone-set pieces and natural materials like rattan, raffia, or salvaged sustainable wood.

Each inquiry is handled with care, so you’ll know exactly what’s in stock and what’s suitable for your occasion.

Visit us in person at Al Durrah Tower, Sheikh Zayed Road, across from the Museum of the Future and next to Millennium Hotel.

Walk-ins are welcome, but appointments are recommended for personalized attention.

Yes. We offer reusable, sustainable packaging designed to feel as considered as the jewelry itself.

Each piece may be wrapped in velvet pouches or paper boxes with embedded fabric handles, depending on style and availability.

For special pieces, you may request handcrafted wooden boxes (available for a small fee), or choose from our leather and Alcantara-lined boxes reserved for limited designs.

Our bohemian necklaces come with organic fiber tote bags, sealed with a button and internal lining ideal for gifting with an artisanal touch.

We avoid plastic unless essential to protect delicate finishes or to prevent friction between metals and gemstones.

All packaging is arranged personally via WhatsApp, where we can discuss your preferences.

Flower arrangements are also available with our unique gift pieces, curated to match the mood of your occasion or celebration.

We work with 925 silver, copper, stainless steel, 18K gold-plated, rose gold-plated, and rhodium-plated metals, As well as natural gemstones, freshwater pearls, and organic elements like salvaged Wood, leather, and woven fabric.

Every material is chosen for its beauty, durability, and resonance with our design Philosophy.

Yes. We offer immediate courier delivery within Dubai 45 minutes as per agent operator, up to 4 days across other Emirates, And international shipping depending on location.

All orders are dispatched from our studio at Al Durrah Tower, Sheikh Zayed Road, Dubai. Delivery details are confirmed through WhatsApp.

Handle your jewelry gently.

Keep it away from water, perfumes, lotions, and household chemicals. Store pieces in soft compartments to reduce friction and preserve plating or gemstones.

For detailed care instructions, read our full care guide → https://www.lunadura.com/how-to-care-for-your-gold-plated-rose-gold-silver-plated-and-e-coated-jewelry-and-make-it-last

Yes. We accept Stripe, Tabby, cash on delivery, POS, and cash in-store.

While online checkout is available, we warmly recommend a personal WhatsApp conversation to ensure your expectations align with our craftsmanship and limited-edition availability.

We offer support in English, Arabic, Hindi, Farsi, and Russian in-store and via WhatsApp, English, Arabic.

Feel free to reach out in the language you’re most comfortable with.

Returns are accepted within 7 days for unworn, undamaged items in original packaging. Earrings are non-returnable for hygiene reasons.

Custom or personalized items are final sale.
To begin a return or exchange, please contact us.

We want you to feel fully at ease when selecting your piece.
We understand that buying jewelry is personal and we believe care extends beyond the craft.

If anything feels uncertain after purchase, we’re here to listen, support, and help resolve with intention.

If you’re not fully satisfied, we offer exchanges or store credit within 7 days of delivery. Items must be unworn and returned in their original packaging.

To start an exchange, simply WhatsApp us with your order details we’ll guide you personally.

Returns for store credit are available within 7 days of delivery.
Refunds may be considered in special cases such as verified defects or delivery damage.

Each case is handled with fairness and attention.
We invite you to reach out with any concerns.

Custom-made and limited-edition pieces are final sale.

That said, we welcome your message if something feels unresolved we’ll always do our best to find a solution that honors both our craft and your experience.

Customers are responsible for return shipping costs.
Within Dubai, we can help coordinate a secure pickup service if needed.

For all return or exchange requests, please WhatsApp us directly.
Every conversation is personal and we value each customer and every story they carry.

Our showroom is located in Al Durrah Tower, on Sheikh Zayed Road. The nearest Metro station is World Trade Centre, just a 3-minute walk away. You can also reach us easily by taxi or Careem simply mention “Luna Dura at Al Durrah Tower, Mezzanine Level”.

Parking is arranged for you in advance just send us a message via Contact Us or WhatsApp before your visit.

Appointments are optional, but they help us welcome you with greater care.

Curious about our studio space and what to expect when you arrive?
Learn more on our About page.

Our boutique operates Monday to Saturday, from 3:00 PM until late evening.
We welcome both walk-ins and appointments but scheduling ahead helps us offer a more personal and uninterrupted experience.

The studio is quiet, softly lit, and intentionally unhurried.
Whether you're selecting a gift or browsing with no plan at all, we’re here to give space and guidance only when you ask.

If you prefer a one-on-one visit, just Contact Us or message us on WhatsApp to reserve a slot.

Our team speaks English, Arabic, Hindi, Farsi, and Russian so you're always welcome to express yourself in the language you’re most comfortable with.

We want every visit to feel warm, clear, and effortless whether you're asking about materials or simply browsing.

If you’re unsure of your ring size, we can help whether you’re choosing for yourself or someone dear.
Options to guide you:

• Visit Us
• Try on samples in person at our boutique in Al Durrah Tower, Sheikh Zayed Road, Dubai. Our staff will assist gently no pressure, no rush.
• Printable Guide
• Download our [Ring Size Chart PDF] or WhatsApp us for a custom guide we’ll send a simple method to measure at home using string or a well-fitting ring.
• International Sizing Support
• We accept sizing references from US, UK, EU, and Arab charts. If in doubt, just message us we’ll translate it to fit.

Style Considerations:
Wide bands may feel tighter than delicate rings.
For Stackables or knuckle rings, consider sizing up slightly.
Still unsure?
We offer size exchange for most designs, if unworn and in original condition. Feel free to ask before checkout.

Find the Right Fit for Your Style Choosing the perfect chain length can change the way your necklace complements your neckline, outfit, and occasion. Whether you're gifting or buying for yourself, here’s how to choose confidently.

Standard Chain Lengths (in cm)

• 35–38 cm (14–15") Choker fit. Sits snugly around the neck. Ideal for petite frames or layering.
• 40 cm (16") Collarbone length. Most common for minimal pendants.
• 45 cm (18") Mid-chest. Universally flattering. Suitable for statement pieces.
• 50 cm (20") Falls slightly below collarbone. Refined and relaxed.
• 55–60 cm (22–24") Just above bust. Good for layering or modest styles.
• 70+ cm (28+") Over-bust. Ideal for dramatic pendants or bohemian looks.

Style and Neckline Considerations

• Pair chokers with off-shoulder or crew necklines.
• Use 45–50 cm chains for V-necks or open collars.
• Longer chains complement high-neck or layered outfits.

Try In-Store or Ask on WhatsApp If you're unsure, our trained staff can guide you in-store, or help you compare lengths visually via WhatsApp.

Gift Tip The 45 cm length is our most popular gift size a safe, flattering option for most necklines and body types.

Need a Custom Fit? Some of our pieces come with adjustable extensions or can be tailored.
Ask us before you buy.

Visit Us Al Durrah Tower, Sheikh Zayed Road Dubai, UAE Open daily, 3 PM till late. Appointments recommended.